Returns & Exchanges

At Timeless Era, we want you to be completely satisfied with your luxury purchase. If your item isn't a perfect fit, we offer a seamless 30-day return policy for all unworn garments in their original condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing