Frequently Asked Questions

Everything you need to know about shopping with Timeless Era.

How long will it take to receive my order?

Standard shipping typically takes 3 to 7 business days within the domestic region. International orders may take 10 to 21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items and intimate apparel are final sale.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

Are your materials sustainably sourced?

At Timeless Era, we prioritize quality and ethics. We work closely with our manufacturers to source premium fabrics that are durable and produced under fair labor conditions.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of purchase by contacting our support team via live chat or email.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.